Introduction
At ELProxy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile proxy services and visit our website.
Information We Collect
Account Information
When you create an account with ELProxy, we collect:
- Name and email address
- Billing information and payment details
- Company name (if applicable)
- Contact information
Usage Data
We automatically collect information about how you use our services:
- Proxy usage statistics and bandwidth consumption
- Connection logs and IP addresses
- Device information and browser type
- Service performance metrics
Technical Information
- API access logs
- System configuration preferences
- Support ticket communications
- Service integration data
How We Use Your Information
We use the collected information for:
- Service Delivery: Providing and maintaining our mobile proxy services
- Account Management: Managing your account and subscriptions
- Billing: Processing payments and sending invoices
- Communication: Sending service updates, security alerts, and support messages
- Improvement: Analyzing usage patterns to enhance our services
- Security: Detecting and preventing fraud or unauthorized access
- Compliance: Meeting legal and regulatory requirements
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
Service Providers
Third-party vendors who assist us in:
- Payment processing
- Email delivery
- Analytics and monitoring
- Customer support tools
Legal Requirements
When required by law or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or security issues
- Respond to government requests
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmitted is encrypted using SSL/TLS
- Access Controls: Strict internal access policies and authentication
- Monitoring: Continuous security monitoring and threat detection
- Regular Audits: Periodic security assessments and updates
- Data Centers: Secure, certified data center facilities
Data Retention
We retain your information for as long as:
- Your account is active
- Necessary to provide our services
- Required by law or for legitimate business purposes
You can request deletion of your data by contacting support.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Objection: Object to certain data processing activities
- Restriction: Request limitation of data processing
To exercise these rights, contact us.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze site traffic and usage
- Improve user experience
- Provide personalized content
You can control cookie settings through your browser preferences.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on our website
- Updating the “Last Updated” date
- Sending email notifications for material changes
Contact Us
If you have questions or concerns about this Privacy Policy, please contact our support team.
GDPR Compliance
For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our lawful bases for processing include:
- Contractual necessity
- Legitimate interests
- Legal obligations
- Your consent
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion
- Right to non-discrimination
Data Protection Officer
For data protection inquiries, contact our Data Protection Officer through our support channels.